Page 10 - April 2015 Volume 9, Number 4

The King Air 350ER is being used in many multi-role missions from surveillance to air ambulance and medevac.
Inc. of Waco, Texas, also is an aftermarket option for in-service King Air 250 aircraft and available through Textron Aviation’s factory-owned service centers.
“These are both great examples of taking our customer feedback and requests, and turning them into improvements on the products,” Tannahill said. “Continue to watch for announcements, as we expect
to make more on the King Air turboprops this year.”
The Service
The customer support organization at Textron Aviation is headed by Thress, who has an extensive background in aviation and many years in the customer service organization. Thress oversees the company’s customer service network, including partnerships with authorized service facilities. He is responsible for mobile service solutions, as well as parts and service programs for jet and propeller aircraft.
Looking at changes in services for the King Air, in the past year Textron Aviation announced it will offer ProAdvantage product support programs to the global Beechcraft King Air turboprop fleet. ProAdvantage is a legacy support solution, previously exclusively available for Cessna Citation business jet customers, comprised of a number of programs providing life-cycle maintenance
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Meet Brad Thress
As senior vice president, Customer Service since the formation of Textron Aviation in 2014, Brad Thress is responsible for all aftermarket service and support for the installed base of Beechcraft, Cessna and Hawker aircraft. Formerly a pilot in the U.S. Air Force, Thress began his career with Cessna in 1992 as a demonstration pilot. Through the years he was product marketing manager for the Citation X, was responsible for the production line start-up for the Citation Sovereign, held the position of vice president of Quality and vice president of Component Operations, overseeing all manufacturing operations that supply components for aircraft assembly. In 2009, he became senior vice president of Customer Service for Cessna before assuming the title of senior vice president of Business Jets in 2011.
8 • KING AIR MAGAZINE
APRIL 2015