Page 13 - June 2015 Volume 9, Number 6

Billing”
I called the vendor and spoke to a guy (let’s call him Harry). At first he claimed the exterior case was bad and the cost of replacing it was prohibitive, hence the BER designation. I knew darn well the case wasn’t bad when I took it off the aircraft. I demanded the overhaul shop provide a breakdown report and pictures of the bad case; I received nothing. I asked why it took three months to assess my core. They said the shop was “backed up.” I pestered Harry on this actuator core, and he finally admitted to me that it needed a new motor, a $500 part.
I said, “Fine; get the motor, overhaul the unit, and invoice me for a $500 billback.” Nothing happened. Six months went by and nary word from Harry. Then, out of the blue, their billing department sends an invoice for $3,000, plus the freight charges for sending the core back to me. I never asked for the core to be returned to me. Their exchange policy explicitly states that they
A GCU (generator control unit) is one of the King Air components that are part of a rotable pool.
JUNE 2015
KING AIR MAGAZINE • 11