Page 9 - June 2015 Volume 9, Number 6

airport and vice versa on departure and arrival. Capital’s experienced operations staff organize, coordinate and facilitate the entire repatriation process and also have in-house linguists covering a variety of languages, aiding communication at the location of the emergency and retrieving and translating documents, when necessary, to enable a complete understanding of
the situation.
In the case of the patient being
able to travel on a commercial airline
with medical assistance, Capital Air
Ambulance can help by arranging the
flights, medical staff and any necessary
medical equipment tailored to suit the
patient’s needs, obtaining medical
clearance with the airline, arranging
oxygen in-flight where required, getting
assistance at the airport, arranging
transfers, hospital admission and
follow-up doctors’ appointments.
If flying home is not an option, the
company can even arrange a road transfer from most European destinations.
Malcolm sums up the company’s philosophy, “Every air ambulance mission has its own memorable bits. When you fly to a far-off destination to transport someone who
has been stuck in a local hospital for weeks, sometimes with no English speaking medical staff, we turn up with our flight medical crew, and the patient and family often break down into tears of relief. It can sometimes take as long as eight or nine hours of flying to bring these people home, and during that time we build a special
relationship with them. We have had many letters of thanks from patients and families. Our whole team, whether in flight operations, flight crew, flight medical crew or medical operations, always ensures that the patient gets the best care possible; there can’t be any compromise on this.”
A third offering of services by Air Capital is the speedy transfer of urgent and secure cargo, either documents or freight. “These transports are just as important as our medical transports and we treat them the same way,” Malcolm says.
The King Air’s Role
As a fan of the King Air, Malcom says it has “presence” when parked on the ramp. “Unless you really know what to look for, you would never be able to tell how old the aircraft is; it could be 35 years old or three years old! The
JUNE 2015
KING AIR MAGAZINE • 7
“... we turn up with our flight medical crew, and the patient and family often break down into tears of relief.”