Page 8 - May 2015 Volume 9, Number 5

“We’re the only company in the rural outsourcing space that has both a build and a run side,” he said. “We’re able to deliver solutions and build them, and we’re also able to support them with IT help desks and a pretty incredible business services offering.
Walking through the delivery center in Macon, you’ll see team-based pod structures, many with the logo of their customer overhead. For example, Schneider – the national trucking and logistics company.
“These awesome people in this pod are working to support Schneider Trucking,” Mayes said during a tour of the Macon campus. “Schneider has thousands of employees, thousands of truckers all with electronic devices inside the cab of the truck that keep track of virtually everything the driver needs to be doing and is doing. The guys and gals might have a problem with the device, so they call in and we help them get back on the road.”
Another pod is working on taking client data that one of their biggest customers – real estate conglomerate Jones Lang Lasalle – has had for a long time and standardizing it so JLL can put it in a new, standard database for easier access for all users.
Pods working on software development sit on another floor of the building. One team is just finishing up a huge project creating software for Hudson’s Bay Company and its Saks Fifth Avenue stores that will derive commissions for sales associates.
Other well-known clients include Panera, Domino’s, Boeing, Enterprise Rent-a-Car and Commerce Bank.
Educating the Rural Workforce
Some of the world’s biggest brands hand off their IT needs to employees sitting in rural America thanks to Mayes starting the company in February 2005. In addition to the 180 employees at the Macon Rural Delivery Center, Onshore has about 80 employees at a campus is Glenville, Ga., which is about a four-hour drive from Atlanta and has a population of roughly 5,000. There are smaller offices in Chesterfield, Mo., right outside St. Louis; and Roswell, Ga., a suburb of Atlanta. Several company sales members have offices near large
Shane Mayes, Onshore Outsourcing founder and CEO, took a group of friends to the final stop on George Strait’s The Cowboy Rides Away concert tour. They flew to Arlington, Texas, aboard the company’s1981 King Air B200 that at one time was owned by Strait. (SHANE MAYES)
metropolitan areas where some of their largest clients are located: Arizona, Minnesota, Illinois and California.
About 95 percent come to Onshore with no IT training. They start with an eight-week boot camp, during which Onshore tries to remove as many barriers as possible, providing daycare and meals to families.
“The boot camps are all pre-employment training, and we’re really strong at that,” Mayes said. “People come out of the boot camp and we give them jobs. To continue their education, we have Hannibal-LaGrange University here at night. We pay for all of our employees to go to college for free.”
They emerge data analysts, software testers, software developers and call center professionals. While employees don’t sign contracts, there is little turnover. “They stay because they want to. We try to keep them happy,” Mayes stated.
Onshore Outsourcing’s 1981 King Air B200 is based at Kirksville Regional Airport (KIRK) because Macon-Fowler Memorial Airport (K89) doesn’t have a hangar large enough. Macon, in north-central Missouri, has a population of about 5,500.
6 • KING AIR MAGAZINE
MAY 2015