Technically… Customer Service magazine

Technically… Customer Service magazine

Tech

From Model Communiqué # KA-2015-02

issued in March 2015:

ATA 00 – General

Textron Aviation has released the first edition of its new Customer Service magazine – the Direct Approach! Download the magazine to get the latest technical news, read about other Textron Aviation customers, and discover which product upgrades are available for your model. The two versions, one for jet and one for piston/turboprop models, can be found on its Customer Service website www.TxtavSupport.com.

The Service organization is also introducing a new app for mobile devices, which provides customers with key information they need for service and support of their aircraft. The free app is available on iTunes® (for iPhone/iPad devices) or Google Play® (for Android devices).

With this app, users can:

Locate nearby Hawker, Beechcraft and Cessna Service Centers and Mobile Service Units

Locate nearby Support and Sales representatives

Get quick access to Product Support teams and Parts and Programs personnel

Directly call or email with one click

From Model Communiqué # KA-2015-03

issued in April 2015:

ATA 00 – General – Technology Briefings

All

Textron Aviation (TA) has introduced a new page on the Beechcraft web site at www.beechcraft.com/customer_support/ entitled “Technology Briefings (NextGen)”. These technology briefings address the TA position and provide status information on upcoming global NextGen-related mandates. The content of each briefing provides TA customers with Definitions, Background Information, Key Benefits, Equipment Requirements, Regulatory Status, Compliance Status of TA models, and resource links with respect to an individual subject.

The following technology briefings have been added to the new webpage:

Automatic Dependent Surveillance – Broadcast Out (ADS-B Out)

Link 2000+ CPDLC (Europe)

FANS 1/A in the North Atlantic Region

SBAS GPS Receivers and ADS-B Out Capability

Space Based Augmentation Systems (SBAS) and Localizer Performance with Vertical Guidance (LPV) Approach Capability

TCAS II Version 7.1 (ACAS II Version 7.1)

Flight Data Recorders and International Operations

Next-Gen-page

In the near future, TA will add a technology briefing to address Performance Based Navigation.

As required, updates will be periodically loaded onto the website when available. TA continues to develop and add technology briefings as new technology requirements are identified and become the topic of frequent discussions.

For questions or comments regarding this infor-mation, contact Technical Support at 1 (800) 429-5372 or 1 (316) 676-3140.

Service Bulletins

There have been no Service Bulletins issued since the last issue of King Air magazine.

The above information is abbreviated for space purposes. For the entire communication, go to www.beechcraft.com.

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