Textron Aviation Inc. announced that it has attained new certifications allowing each U.S. company-owned service center to support the Beechcraft, Cessna and Hawker brands.
All 14 Textron Aviation-operated service centers in North America have received expanded certifications in the past year, allowing the company to deliver their service across all brands. The company says in addition to investing in its company-owned service centers, it continues to make more resources available for customers who want the flexibility of service at their location. Over the last year, the company expanded its mobile service unit (MSU) fleet to more than 60 vehicles located in North America and Europe. It also recently placed a third dedicated support aircraft in service – its first in Europe – to support maintenance events by transporting technicians and parts to the customer’s location.
The company also recently launched 1Call, which provides a single point of contact for Beechcraft, Citation and Hawker customers during unscheduled maintenance events. Customers can access the dedicated 1Call team by dialing +1 (316) 517-2090.
Textron Aviation says customers calling this dedicated line will be able to receive prioritized technical support, order expedited parts, have alternative lift quickly dispatched, or even schedule a mobile service unit. With technical support services available 24/7, Textron Aviation’s 1Call team oversees every step of a maintenance event using visual display boards that track all calls, air response aircraft and mobile service units through issue resolution.
Find Textron Aviation service information on their website at http://txtav.com/en/service.
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